General Terms and Conditions
1. General Provisions
1.1. These General Terms and Conditions (hereinafter — the “Terms”) govern all contracts of sale concluded between the buyer acting within the scope of its entrepreneurial or professional activity and the seller PARALLEL IDEAS OÜ, operating under the brand Rollup Master, through the website www.rollupmaster.ee.
1.2. The application of the buyer’s own terms and conditions is excluded unless otherwise agreed in writing.
2. Subject of the Contract
2.1. The subject of the contract is the sale of advertising stands and accessories, as well as services for the creation of banner layouts.
2.2. The seller’s goods and services are generally manufactured according to the buyer’s individual order on the basis of layouts provided or approved by the buyer.
2.3. Goods on the website may be displayed according to various criteria, including relevance, popularity, novelty, availability, and price. Paid promotions or priority positions are not applied. If such an option is introduced, the conditions of its use will be specified separately.
3. Conclusion of the Contract
3.1. An order is placed via the online shopping cart: selected goods are added to the “Cart”, contact details are entered, and the method of payment and delivery is selected.
3.2. The technical steps for concluding the contract include selecting goods, adding them to the cart, entering the buyer’s data, choosing the method of payment and delivery, and confirming the order by clicking the button “Order with obligation to pay”. Before clicking the button, the buyer may review and correct the data using browser functions or the “back” button.
3.3. Clicking the button “Order with obligation to pay” / “Buy” constitutes a legally binding offer to conclude a contract.
3.4. After placing the order, the buyer receives an automatic confirmation by e-mail with the details of the order.
3.5. The contract and related documents may be provided in Estonian, Russian, and English. The language version selected by the client when placing the order applies to the relevant documents.
In the event of discrepancies between language versions, the parties shall seek to resolve them by mutual agreement.
3.6. The seller does not store the text of the contract for subsequent access by the buyer. Before submitting the order, the buyer may print or save on their device all information about the order, including these Terms. After placing the order, the buyer receives an electronic confirmation by e-mail containing the main data of the contract.
3.7. The buyer is obliged to provide accurate contact details (name, company name, address, e-mail, telephone). The seller shall not be liable for delays or impossibility of delivery due to errors in the data.
3.8. The contract shall be deemed fulfilled after the paid and dispatched goods have been transferred to the buyer or to an authorized representative of the delivery service.
4. Prices and Payment Procedure
4.1. All prices are indicated in euros, excluding VAT, unless expressly stated otherwise.
4.2. Delivery costs are indicated separately when placing the order.
4.3. Payment is made in advance using the following methods: bank transfer, internet banking (Montonio), payment by credit/debit card.
4.4. An order shall be deemed accepted after payment has been credited to the seller’s account.
4.5. Failure to make payment within 7 days releases the seller from the obligation to perform; the order is cancelled.
4.6. After the start of production or transfer of the order to the delivery service, cancellation or modification of the order is not possible unless otherwise agreed in writing.
5. Terms of Performance and Delivery
5.1. The order is executed after receipt of full payment.
5.2. After receipt of payment, the order is transferred for processing. Order processing takes place within 24 hours if a ready design layout is available and the goods are in stock.
5.3. After production, we transfer the order to the delivery service on the next working day (from Monday to Friday). Delivery times depend on the delivery address and range from 1 to 10 working days.
5.4. The risk of accidental loss or damage to the goods passes to the buyer from the moment the goods are handed over to the carrier.
5.5. If certain materials are unavailable, the seller has the right to replace them with materials of similar quality and appearance.
5.6. In the event of impossibility to fulfill the order for reasons beyond the seller’s control (lack of goods in stock, supply disruptions, etc.), the seller notifies the buyer and refunds the payment in full.
5.7. Re-delivery due to the buyer’s fault (incorrect address, failure to appear) is paid by the buyer additionally.
6. Ownership
6.1. Until full payment is made, the goods remain the property of the seller.
6.2. In the event of return of the goods on the grounds provided for in these Terms, the risk of accidental loss of the goods is borne by the buyer until the moment the goods are received by the seller.
7. Right of Return
– a significant defect arising due to the seller’s fault;
– a structural defect or damage to the goods during delivery.
7.3. The seller has the right, at its discretion, to remedy the defect, replace the goods, or refund the paid amount.
7.4. Refunds are not made for design development services if they have been performed or started.
8. Warranty and Claims
8.1. The seller provides a quality warranty for all banners, confirming that they comply with the agreed characteristics, are intended for ordinary use, and have no hidden defects arising due to the seller’s fault or in the manufacturing process.
8.2. The buyer is obliged to inspect the goods upon receipt and report defects within 7 days. After the expiration of the specified period, the goods are deemed accepted without remarks.
8.3. In the event of a confirmed defect, the seller has the right to remedy it and provide the goods again or provide a replacement.
8.4. Claims are not accepted if defects are caused by improper storage or external influences.
8.5. The buyer accepts the risk of possible differences in color, shades, and print quality due to the characteristics of materials, equipment, and provided files.
8.6. If delivery did not take place due to the buyer’s fault (incorrect address, refusal to accept), the seller has the right to recover the actually incurred costs of delivery and return shipment.
9. Intellectual Property and Design
9.1. The buyer guarantees that all provided materials (logos, images, texts, fonts, and other elements) do not infringe the rights of third parties.
9.2. The seller shall not be liable for spelling, stylistic, or semantic errors in materials provided or approved by the buyer.
9.3. The buyer bears full responsibility for any claims of third parties related to the use of the provided materials and undertakes to compensate the seller for all losses, expenses, and penalties.
9.4. Approval of the layout by the buyer means full consent with its content, quality, and technical parameters. After approval of the layout, claims related to its content are not accepted.
9.5. Exclusive rights to the created layout pass to the buyer only after full payment of the order unless otherwise agreed in writing.
9.6. The seller retains the right to use the completed works in its portfolio, marketing materials, and on the website unless the buyer has objected in writing.
9.7. The seller has the right to refuse to execute the order if the content of the materials violates the law, the rights of third parties, or norms of business ethics.
10. Limitation of Liability
10.1. The seller’s liability is limited to cases of intent and gross negligence.
10.2. In case of breach of essential obligations, liability is limited to typical foreseeable losses.
10.3. The total liability of the seller for any claims of the buyer is limited to the amount paid by the buyer for the relevant order.
10.4. The seller is not responsible for temporary technical failures or unavailability of the website.
10.5. The seller strives to ensure uninterrupted operation of the online store but does not guarantee constant and continuous availability of the website. Temporary restrictions on operation related to technical maintenance, updates, or unforeseen failures in the operation of servers and communication lines are not considered a breach of obligations. The seller shall not be liable for temporary interruptions, delays in order processing, or data loss caused by technical reasons if they are beyond its control.
11. Force Majeure
11.1. The seller is released from liability for delays or impossibility of performance due to circumstances beyond its control (natural disasters, war, pandemic, supply disruptions, etc.).
11.2. If such circumstances last more than 30 days, the seller has the right to terminate the contract and refund the payment without compensation for additional expenses of the buyer.
12. Confidentiality and Data Protection
12.1. The seller has access to the data provided by buyers when placing orders exclusively for the performance of the contract and within the framework of applicable data protection legislation. The data are not transferred to third parties, except for payment systems and delivery services necessary for the execution of the order. Detailed conditions for the processing of personal data are set out in the Privacy Policy published on the seller’s website.
12.2. Retention period — until the performance of the contract and thereafter for 7 years in accordance with tax legislation.
12.3. The use of cookies and analytics is governed by separate conditions on the seller’s website.
12.4. Contact on data protection issues: info@rollupmaster.ee.
13. Law and Jurisdiction
13.1. The law of the Republic of Estonia applies to these contractual terms.
13.2. For entrepreneurs, the place of performance of the contract and jurisdiction is at the seller’s address.
13.3. The buyer agrees to the exclusive jurisdiction of the courts of the Republic of Estonia unless otherwise provided by mandatory norms of international law.
13.4. Rollupmaster.ee provides the possibility to submit complaints in electronic form at info@rollupmaster.ee. Complaints are considered within 15 working days. In the event of a dispute, the seller seeks to resolve it through negotiations and, if necessary, is ready to consider обращения to a mediator.
13.5. These Terms apply in accordance with the legislation of the Republic of Estonia and the applicable legal norms of the European Union regulating commercial relations.
14. Miscellaneous Provisions
14.1. The seller reserves the right to make technical changes, typographical errors, and mistakes in descriptions and prices.
14.2. The seller has the right to cancel an order in case of an obvious technical error in the price or description. The buyer receives notification and a refund.
14.3. Minor design changes that do not affect the functionality of the product are possible.
14.4. The buyer is not entitled to assign its rights and obligations under the contract without the seller’s written consent.
14.5. All notifications sent by e-mail to the address specified by the buyer are deemed received on the day of sending.
14.6. The seller has the right to temporarily restrict or terminate the servicing of the buyer’s orders if there are reasonable grounds to believe that the order was placed in violation of the law, contains inaccurate data, or involves abuse of payment instruments. Before suspension or termination of cooperation, the seller notifies the buyer by e-mail indicating the reasons and provides an opportunity to present explanations unless otherwise prohibited by law.
14.7. Correspondence by e-mail is recognized as equivalent to written form unless otherwise required by law. Electronic notifications sent to the address specified by the buyer are deemed delivered on the day of sending unless proven otherwise.
14.8. The seller is not responsible for the content of third-party websites to which links from the website www.rollupmaster.ee lead. At the time of размещения links, they were checked for violations of the law; subsequent monitoring of content is not carried out without specific grounds.
14.9. The seller is not responsible for errors in data entry or failures in order transmission caused by malfunctions in the buyer’s internet connection, browser, or device. The buyer is obliged to ensure that their data are entered correctly and that the order is confirmed by the system.
14.10. The seller has the right to amend these Terms in order to bring them into compliance with legislation or business processes. The new version is published on the website and applies to orders placed after its entry into force. If any provision is признано invalid, the remaining conditions continue to apply.
14.11. The seller notifies users of any changes to these Terms on a durable medium (for example, by e-mail) no later than 15 days before the changes enter into force. If the changes require technical or commercial adaptation, the notification period is extended to a reasonable period allowing the buyer to make the necessary changes. The buyer has the right to terminate the contract before the changes enter into force by sending a written notification.
Date of the last update of these Terms: 05.02.2026.